Pharmacy Clinical Trials - Administration & Clerical Officer

Pharmacy Clinical Trials - Administration & Clerical Officer

The closing date is 02 February 2026

This is an exciting opportunity for a conscientious, enthusiastic and motivated person to provide clerical administrative support to the pharmacy clinical trials service at the University Hospitals of Leicester (UHL).

This role will be based at the Leicester Royal Infirmary; however the successful candidate may on occasion be required to work at other sites.

You will need to have completed a NVQ3 in Business Administration/Customer Services, RSA3 or have the equivalent experience to meet the criteria listed on the job specification.

You will also need to have the relevant office administrative/clerical experience for this exciting role?

This is an interesting and varied role and involves supporting the service through daily activities within the busy pharmacy clinical trials environment.

The successful candidate will need to show focus on attention to detail and have good communication and IT skills.

A confident courteous telephone manner is required as well as a willingness to learn new systems of work.

A Pharmacy Stock Management qualification is essential to perform duties outlined in the job description.

If you do not currently have this qualification but meet other criteria and you are the preferred candidate, as a requirement of taking the post, it will be mandatory that you complete this course within 6 to 9 months of being appointed. Training will be provided to support and develop you to complete the course to ensure you are able to fulfil all requirements of the role.

As part of this role you will be expected to show initiative, be able to work independently and at the same time be a good team player.

For workload to be managed and deadlines to be met, is is essential for you to demonstrate, that you are efficient and well organised.

You will also be required to be professional, demonstrate sensitivity and maintain confidentiality at all times.

If you think that you meet the criteria for this post then we would love to hear from you.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years ).

We have four primary goals:

• high-quality care for all
• being a great place to work
• partnerships for impact
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate
• we are proud
• we are inclusive
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

• Respond to, and ensure internal and external telephone calls are dealt with in a timely, polite and courteous manner.
• Monitor and manage a shared email box and calendar.
• Record and update data on the relevant clinical trial documentation/computer systems.
• Accept the delivery and process all incoming post and clinical trial materials.
• Carry out required environmental checks of the clinical trials under supervision of the technical staff.
• Raise record and issue invoices for the clinical trials services to ensure regular income is collected and deal with financial discrepancies.
• Produce regular reports from databases to monitor performance indicators/metrics, local processes and compliance.
• To report any employment or staff issues of concern.
• To assist in the induction and training of all staff.

• Educated to GCSE grade C or above in Maths & English or equivalent
• NVQ3 in Business Administration/Customer Services or equivalent experience
• Knowledge of spreadsheets/Excel, MS Office Packages or equivalent
• Pharmacy stock management qualification or ability to complete training upon appointment
• ECDL / CLAIT or equivalent experience
• NHS Systems training
• To be able to learn new skills and knowledge and implement these into standard practice to maintain competencies through validation

• Experience in a customer or patient facing role and understanding of customer care
• Able to work in a busy environment and under pressure
• Competent in co‑ordinating day to day tasks and workload
• Experience in the NHS
• Experience of general office procedures
• Experience in stock control
• Understanding of pharmacy medical terminology
• Able to take dictation

• Ability to adhere to policies and procedures
• Ability to judge when to escalate issues to the manager
• Ability to work accurately and sustain concentration over short to long periods
• Able to act on own initiative and work under pressure
• Ability to work without close supervision
• Ability to deal effectively and appropriately with people at all levels across different…