Band 2 Switchboard Operator

Overview

Are you looking for a stable and rewarding role? Leicester Partnership Trust is recruiting an experienced Switchboard Operator to work in the Estates and Facilities Directorate, soft FM services, at the Bradgate Unit, Glenfield Hospital. The role is part-time (approx. 18 hours per week) with the following pattern:
Week 1 – Monday, Tuesday, Thursday and Friday 14:45–19:15;
Week 2 – Wednesday 14:45–19:15, Saturday and Sunday 12:00–19:15 (30-minute break).

The Switchboard Operator provides a comprehensive, high-quality switchboard service to patients, staff and the public, often being the first point of contact. The environment is busy, and lone working is common.

Note:

closing dates may be brought forward if a high volume of applications is received. Applicants are advised to submit their completed application form early. Contact:
Carmina Matei – ,  or .

• Observe and respond to monitors/alarms within an agreed scope and follow stringent documented procedures in emergencies.
• Provide a polite and courteous telephone manner when receiving and re-directing calls.
• Process telephone calls efficiently via switchboard consoles and other extensions within the switchboard area.
• Offer a welcoming service for routine inquiries and provide assistance to staff and the public, ensuring appropriate support is given.
• Proficiently operate the computer-based switchboard.
• Make decisions and manage emergency calls calmly in high-pressure situations (e.g., cardiac arrest, trauma, fire, major incidents, bomb threats, gas alarms, lift entrapments).
• Be enthusiastic and adaptable within the Switchboard and its varied roles.

• Competitive salary including payments for unsocial hours;
  Saturday and Sunday enhanced pay.
• Free car parking.
• Paid induction and training.
• Pension scheme.
• 27 days paid holiday plus bank holidays.
• Access to Blue Light and health service discounts.

Leicestershire Partnership NHS Trust (LPT) provides community health, mental health and learning disability services. We employ over 6,500 staff across more than 100 settings, serving over 1 million people in Leicester, Leicestershire and Rutland. We are committed to equal opportunities and encourage applications from all community sectors, especially underrepresented groups. Details of benefits and information for applicants are available in supporting documents.

We may close the advert early if we receive sufficient applicants. New staff (excluding medical staff) are appointed subject to a 6-month probationary period. All jobs require permission to work in the UK. DBS cost is borne by the individual and deducted from salary after starting. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted: 22 January 2026

Pay scheme:
Agenda for Change

Band:
Band 2

Salary: £24,465 a year

Contract:

Permanent

Working pattern:
Part-time

Reference number: 005734

Job locations:
Bradgate Mental Health Unit, Groby Road, Glenfield, Leicester, LE3 9EJ

If you would like more information on the duties and responsibilities of this role, please click on "Apply for this job" to be redirected to our vacancies page where you can review the job description and person specification.

Disclosure and Barring Service (DBS) Check:
This post is subject to the Rehabilitation of Offenders Act; a DBS submission will be required.

Employer:

Leicestershire Partnership NHS Trust

Address:
Bradgate Mental Health Unit, Groby Road, Glenfield, Leicester, LE3 9EJ

Employer website: