Care Coordinator

Overview

Location:
Kibworth Office Based / Occasionally Field
£25,400 - £27,000 | Impactful role | Expert training | Friendly team

We’re the best at what we do and it’s all thanks to talented people like you. As the leading Home Care provider
, we take pride in our work - and we’re looking for a caring and dedicated person to join our Team as a CARE COORDINATOR to help us set the standard.

As a CARE COORDINATOR
, you’ll help our team grow, support our colleagues, and make a real difference every day. If you’re someone who takes pride in their work, values teamwork, and wants to be part of a supportive and growing business that makes a real difference to their customers, then this is where you belong.

• Liaise with the Field care Supervisor / Registered Manager to ensure the right number of Care Assistants, with the right skills mixes, are recruited to meet the needs of the business. Arrange cover for Care Assistant sickness, absenteeism or holidays.
• Accept, allocate and process new customer referrals for care and support promptly and effectively.
• Process changes to customers’ required care and support needs.
• Ensure there is sufficient cover to deliver care and support to all customers on time and in alignment with their personal care plans.
• Monitor the restoring of Care Assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance.
• Schedule Care Assistants to provide care and support to customers. Work with other members of the Bluebird Care team to appropriately match Care Assistants to customers taking account of:
• • Care Assistant skills, experience and availability to safely deliver the care and support plan;
  • the customer’s preferences and care needs; and
  • travel arrangements, routes and working patterns to make efficient use of Care Assistant time whilst meeting the needs of customers.
• Make required adjustments to rotas as required to provide cover for emergency situations, to cover staff holiday or sickness, etc.

• £25,400 - £27,000
• 28 days annual leave
• Plus Bonus Birthday Day Off
• Full training and development opportunities
• Ongoing support from a friendly and committed leadership team
• Professional development and industry-leading training
• Supportive, inclusive team environment
• Career progression opportunities
• Pension scheme

• Kind & Caring – compassionate and supportive towards others.
• Professional & Respected – reliable, punctual, and aware of professional boundaries; committed to non-discriminatory care practice.
• Innovative – proactive problem-solver who can think outside the box.
• Supportive – strong team player and communicator with emotional intelligence.
• Fun & Passionate – bringing positivity and joy to customers’ daily lives.

• Strong understanding of the needs of people requiring care and support.
• Excellent organisational skills, able to plan and coordinate workloads effectively.
• Confident in maintaining accurate written records and following reporting procedures.
• Clear understanding of confidentiality and safeguarding in home care services.
• Strong
  administrative and IT skills
  , confident using scheduling and rostering systems.
• Skilled at building rotas
  ,
  matching the right carers to customers
  , and
  planning ahead while keeping efficiency and customer preferences in mind.
• Enjoys a challenge – able to stay calm under pressure and find solutions quickly.
• Professional telephone manner and interpersonal skills, with the ability to build strong relationships with customers, families, colleagues, and other professionals.