SME retention Account Manager

Responsibilities

• Achieve a yearly retention target through Sales Retention.
• Work within the commercial rules and budget allocation for your portfolios, ensuring all data requirements are kept up to date.
• Develop relationships with our internal and external customers by providing an efficient and reliable service across all communication channels.
• Ensure all sales complaints and grumbles raised are handled, monitored and recorded using the agreed complaints escalation process and systems.
• Provide a professional service to all our customers ensuring that core behaviours are in mind when dealing with complaints and that they are handled within our agreed SLA's.
• Consistently evidence that you are delivering accurate and compliant information to customers.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future.

We acknowledge and appreciate the exceptional efforts of our people in protecting what matters most to our customers. In exchange we offer a series of core and supporting benefits designed to empower our people to thrive both professionally and personally.

We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any Protected Characteristics.

AXA UK are recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long‑term health condition. We participate in the Disability Confident 'Offer of Interview' scheme. This means a fair and proportionate number of candidates with long‑term health conditions or disabilities who meet the essential criteria of a job, will be offered an interview.

• Experience with in the account management field.
• Strong relationship building.
• Service skills with excellent phone‑based communication.
• Developed time management skills with a high attention to detail and quality.
• Team player mentality, you’ll work well independently and with others.
• Goal orientated, organised and methodical.
• As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

As a regulated financial services company, all successful candidates will be subject to pre‑employment checks. Additionally, adherence to the Prudential Regulation Authority's (PRA) Insurance Conduct Standards and the Financial Conduct Authority's (FCA) Conduct Rules will be required.