Finance Business Partner

Finance Business Partner

Reports to: Finance Director

Location: Leicester, UK

We are a fast-growing, international business process outsourcing organisation operating across the UK, EU and Africa. As we continue to scale, we are looking for a commercially minded Finance Business Partner to work alongside operational leaders, bringing clear financial insight, constructive challenge and practical support to drive revenue growth, improve performance and strengthen margin delivery across our contact centre operations.

This is a high-impact role for someone who thrives in a dynamic environment and wants to play a key part in shaping commercial success.

As Finance Business Partner, you will act as the key financial contact for designated contact centre operations and commercial leads. You will translate financial and operational data into clear, actionable insight — helping to drive smarter decision-making across client accounts, workforce planning and commercial initiatives.

• Partner with Operational Directors, Account Leads and Workforce Planning teams to drive performance across contact centre operations.
• Analyse key KPIs including revenue per FTE, utilisation, billable hours, productivity, attrition, absence, SLA performance and margin by client/account.
• Identify trends and provide recommendations to improve revenue delivery, operational efficiency and contract profitability.
• Support pricing, bid modelling and commercial proposals, ensuring assumptions around volumes, staffing models and productivity are robust.
• Develop financial models to assess new client opportunities, contract changes and operational initiatives.
• Support annual budget and rolling forecast processes, challenging assumptions around volumes, headcount and revenue delivery.
• Work closely with the central finance team to prepare monthly management accounts, providing operational insight and meaningful variance commentary.
• Maintain a forward-looking view of risks and opportunities against forecast, particularly around volumes, client performance and workforce planning.
• Provide financial input into contract reviews and commercial discussions with senior stakeholders.
• Support continuous improvement of reporting and insight across the Group as the business scales.

We’re looking for someone who combines strong technical ability with commercial curiosity and the confidence to influence senior stakeholders.

• Qualified Accountant status (CIMA / ACA / ACCA) or finalist; strong part-qualified candidates with relevant experience will also be considered.
• Experience in a commercial finance or business partnering role; contact centre or service-based experience is advantageous but not essential.
• A strong interest in understanding operational drivers and how they translate into financial performance.
• An analytical mindset with advanced Excel skills and confidence building financial models.
• The ability to work closely with operational stakeholders, providing constructive challenge where needed.
• A proactive, solutions-focused and commercially curious approach.
• A desire to learn and develop within a fast-growing business environment.

• Be part of a high-growth, international organisation.
• Work closely with senior operational leaders and influence commercial decisions.
• Gain exposure to complex client accounts and strategic initiatives.
• Develop your career in a business that values insight, impact and potential.

Salary: £50 000 to £60 000 depending on experience

Working hours:

9am to 5:30pm

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply.

Please note that as a registered member of APSO, Surgo (PTY) Ltd does not hold applicants accountable for any application fee.

Your CV will be kept in our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email