Head of Collections

Location: Thurmaston

Head of Collections

£50,000 – £60,000  Hybrid Working

We are recruiting for a head of collections role where you can genuinely shape how collections and credit control operate across the organisation. This is an opportunity to take ownership, simplify complexity, and make a visible impact on cashflow and performance.

Why this role?

You’ll have the autonomy to redesign and standardise collections processes, resolve complex debtor issues, and build a high-performing, data-driven team. You’ll work closely with Finance, Billing and Operations and be trusted to influence at senior level.

What you’ll be doing

Leading the end-to-end collections and credit control function
Redesigning processes to improve efficiency, control and cashflow
Resolving complex debtor and invoicing issues, particularly with local authorities
Leading and developing a team of three with clear KPIs and accountability
Keeping overdue debt at or below 10% of total receivables
Providing clear insight, reporting and risk visibility to senior leaders

What we’re looking for

Proven experience transforming a collections or credit control function
Strong analytical skills with the ability to unpick complex billing issues
A confident, supportive people leader
Excellent stakeholder management and communication skills
Experience working with local authorities or complex billing environments (desirable)
What success looks like

Clear, consistent processes, healthier cashflow, strong external relationships and a capable, motivated collections team.

If you’re looking for a role where your expertise will be valued and your impact clearly seen, we’d love to hear from you