Credit Controller

Purpose of the role:

• To ensure the security and profitability of Bibby through efficient and effective credit control of a portfolio of clients
• To establish and maintain a professional and efficient relationship with their allocated portfolio of clients
• To provide excellent standards of customer service internally and externally
• To ensure that security is maintained at all times within the systems operated by the company
• Identifying and generating new business opportunities for the sales team to convert

• Ensures security & profitability of a portfolio of Clients through efficient and effective Credit Control.
• Provides a high level of service whilst maintaining security.
• Proactively seeks to understand their clients to allow them to spot both warning signs and opportunities.
• Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and/or training

• Communication skills - Maintain high level professional conduct with internal and external customers via face to face, the phone, email and in written communication
• Relationship building- establishes rapport - Establishes and maintains a professional + ‘expert’ relationship with clients through efficient credit control. Understands and is interested in client’s business
• Provides excellent customer service - Manages credit control of client portfolio whilst providing a high level of customer service + protecting Bibby’s security
• Listen and interpret information - Good listening skills, understands how and when to action information, to the appropriate person
• Understand needs - Sees things from clients point of view; identifies clients needs and has a sympathetic approach whilst protecting Bibby’s security
• Attention to detail
• Decision-making - Sets credit limits within guidelines, makes recommendations/ propose decisions, back up decisions to line manager.
• Develop solutions, problem solve and agree things with people - Monitors collection performance. Recommends appropriate solutions
• Ability to say ‘no’
• Takes initiative - Uses appropriate chasing techniques. Seeks to recommend alternative collection techniques. Takes responsibility for actions, Manages time and prioritizes work and plans ahead
• Use, develop and sell Bibby’s products and processes
• Manages risk - Knowledge of clients business. Awareness of money laundering + data protection legislation. Monitors risk and possible fraud
• Numerate - Demonstrates an ability to work with numbers
• Financial understanding - General understanding of financial management/ audited accounts, manages risk
• IT skills - Intermediate PC knowledge. Good keyboard skills and competent user of Microsoft Office

• Experience – Credit Control experience, office environment, customer service experience
• Skills – Good communication, excellent customer service, attention to detail, IT.
• Qualifications – N/A

• Experience – Credit Control experience in a financial service environment
• Skills – Managing risk, sales.
• Qualifications – Basic IT, customer service/ administration NVQ.

WORK TOGETHER - TRUST EACH OTHER - DO THE RIGHT THING - BE INNOVATIVE - BE BETTER