Resident Advisor

Join the Fresh team and help create an outstanding place for our residents to call home.

We’re looking for an enthusiastic and community‑focused Resident Advisor to join our welcoming team at The Tannery. Working 37.5 hours per week, Monday to Friday between 8am and 6pm (on a rota), you’ll play a key role in ensuring our residents feel supported, safe, and part of a vibrant community.

As a Resident Advisor, you’ll be the first point of contact for our residents and a key player in shaping their experience. Your role will include:

• Providing excellent customer service via email, phone, and face‑to‑face
• Welcoming residents at reception and supporting day‑to‑day enquiries
• Taking accurate rental payments and supporting essential admin tasks
• Creating a positive living environment through social events and community activities
• Managing communication across our social media channels and traditional platforms
• Working closely with the wider on‑site team to ensure the smooth running of the building

We’re looking for someone who is:

• Approachable, friendly, and passionate about creating a sense of community
• Highly organised with strong time‑management skills
• Comfortable using social media and confident with admin tasks
• A great listener who can help residents feel supported
• Enthusiastic, solutions‑focused and keen to make a positive impact

If you enjoy building relationships with both residents and colleagues, and want to help deliver an exceptional living experience, this could be the perfect role for you.

Benefits of working at Fresh?

We offer:

• A dedicated Training team to assist you with development of your on‑job training.
• A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
• An in‑house Learning & Development team to support you with personal and professional development including vocational qualifications.
• Health cash plan to contribute to everyday healthcare expenses.
• Access to ‘Your Wellbeing’ programme & Open Up – a confidential wellbeing platform.
• Stay active and take advantage of our cycle to work scheme.
• Life Insurance for peace of mind.
• Access to exclusive shopping discounts

About Fresh:

Fresh are a multi award‑winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!