Customer Care Advisor​/Specialist

Company:
Rieke Packaging Systems Limited

Primary

Location:

44 Scudamore Road, Leicester LE3 1UG
G

Employment Type:

Salaried | Full-Time

Function:
Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

About the role

Working from the Leicester office, there will be an initial induction programme to the business, followed by on-the-job product and processes training, where you will be required to take calls/emails from customers about anything and everything to do with their accounts. There is a key focus on resolving issues with a positive and timely outcome, ensuring a helpful and accurate service is being provided.

You will be required to liaise internally with all departments to ensure end to end solutions

• Providing exceptional customer care
• Responding to customer queries within response time/SLA
• Handling customer queries across different platforms
• Building relationships with customers and colleagues
• Processing of all customer requirements
• Processing requests in a timely manner
• Proactively create new sales leads
• Collating accurate data for customers and internal reporting
• Ensure all historical correspondence and orders are filed correctly
• Working closely with all internal departments
• A ‘can do’, positive attitude and problem-solving mentality
• Acute attention to detail
• General administration and office duties
• Supporting Customer Care team during holiday and sickness absence
• Other ad hoc duties

• Previous customer service/customer care experience preferred
• Excellent communication skills (both verbal and written)
• Confident telephone manner
• Excellent organisational skills with the ability to prioritise & multitask
• A flexible, motivated and reliable attitude
• Be computer literate
• Previous CRM experience (beneficial)
• Communication in multiple languages (preferable)
• Experience working internationally (desired)

• Communication Skills
• Customer Service
• Organisational Skills
• Reliable
• Forward thinking
• Team player
• Multilingual
• Degree in relevant field (desirable)
• Knowledge in packaging industry (desirable)

• Assertive, confident, ability to work under pressure and to tight deadlines
• Enthusiastic, with a can-do attitude.
• Career minded, proactive, forward thinking, tenacious
• Able to work autonomously or as part of a team