Customer Retention Advisor

Customer Retention Advisor page is loaded## Customer Retention Advisor locations:
Leicester / Hybrid time type:
Full time posted on:
Posted Todayjob requisition :

** Renewals Representative
** If so, we’d love to hear from you! Join our Renewals team and be the first point of contact for our customers during their renewal with us.
** Working Hours/ Shift Patterns:
** You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift,you’llget time off in the week.
** Our opening hours:
** Monday to Friday 08:00 - 19:00, Saturday 09:00 – 17:00 and Sunday 09:00 – 13:00
** Training:
** Our 12 week training programme is delivered face to face in the office. The first 8 weeks focus on core learning, followed by continued in‑office support through to week 12 as you build confidence and embed your skills. After completing the full programme, you’ll receive sign‑off from a trainer or team leader before moving to hybrid working and into your permanent team.
** Our approach to Hybrid Working:
** With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
** Salary:
** The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth.
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* Location:

** Our vibrant Leicester office is conveniently located in the city centre, just a short walk from the train station and easily accessible via major road routes.

At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve.
** Your role:
** Joining a busy team within a customer focused environment, you’ll be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us. A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances.

You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.

That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services.
** What we're looking for in a Renewals Representative
*** Have transferable skills such as; resilience, persuasiveness and customer centricity
* Experience in delivering quality customer outcomes
* Self- motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills
* Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
* Computer skills: you'll take inbound calls whilst navigating our in-house software systems
* All interviews take place in person at our offices, to provide a face-to-face meeting with our team. This helps us connect with you and gives you the chance to see our workplace environment up close.
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* What we offer:

** Join us and you’ll find a different way of doing things. We call it the 4

Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual…