New Business Advisor
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-03-02
Listing for:
Hastings Direct
Full Time, Part Time
position Listed on 2026-03-02
Job specializations:
-
Customer Service/HelpDesk
Bilingual, HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Leicester / Hybrid time type:
Full time posted on:
Posted Todayjob requisition :
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** New Business Advisor
**** Working Hours/ Shift Patterns:
** You will work 37.5 hours per week including one full weekend and one Saturday in every five. If you work a weekend shift, you’ll get time off in lieu.
** Our opening hours:
** Monday to Friday 08:00 - 19:00, Saturday 09:00 – 17:00 and Sunday 09:00 – 13:00
** Training:
** Our 12 week training programme is delivered face to face in the office. The first 8 weeks focus on core learning, followed by continued in‑office support through to week 12 as you build confidence and embed your skills. After completing the full programme, you’ll receive sign‑off from a trainer or team leader before moving to hybrid working and into your permanent team.
** Our approach to Hybrid Working:
** With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
** Salary:
** The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth.
*
* Location:
** Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.
At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high-quality insurance service they deserve.
** Your role:
** The New Business team provides customers with new quotes, whether they're looking for car, bike, van, home, or multi-car/bike policies. We give them all the details they need to make an informed decision, making sure they have the right cover that suits all their needs. Wherever possible, you will support customers to complete the purchase of their policy, using one of our digital products.
** What we're looking for in a New Business Customer Advisor:
*** Self-motivated individuals that take pride in what they do, uphold our values, and focus on outcomes.
* Someone comfortable with change, able to adapt quickly and show resilience
* Colleagues with a positive, empathetic, and patient approach
* Clear communicators who can build rapport and bring their personality to work
* People adept at navigating software systems while managing a conversation
* Someone who's accountable, thorough, and pays attention to detail
*
* What we offer:
** Join us and you’ll find a different way of doing things. We call it the 4
Cs. So, we focus on getting it right for our colleagues, customers, company and community.
As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.
** Benefits you’ll receive:
*** Up to 5% annual discretionary Bonus
* Hybrid working (1 day per week in the office with the option to do more depending on your preference)
* A fantastic open plan modern office
* We promote a relaxed, friendly & diverse working environment* 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
* 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
* Pension match up to 10% of your salary
*…
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