Automotive Service Advisor

Service Advisor

Location:

Leicester

Contract:

Full-time
Salary: £29,361.72 OTE £36,631.72

Be the Voice of the Customer in a Fast‑Growing Aftersales Team

If you’re a people‑focused Service Advisor who loves delivering a smooth, transparent, and genuinely positive customer experience, this role offers the perfect platform to shine. You’ll be the key link between customers and the workshop, ensuring every service journey feels effortless, informed, and professional.

This is an exciting opportunity for a motivated Service Advisor who enjoys building relationships, solving problems, and keeping things running efficiently in a busy dealership environment.

What You’ll Be Doing

Welcoming customers and managing service bookings across all channels
Clearly explaining required work, costs, and timescales
Providing regular updates throughout the service process
Working closely with technicians and the workshop to monitor progress
Preparing estimates, authorising work, and ensuring accurate invoicing
Handling queries or concerns with professionalism and calm
Maintaining high standards of process, quality, and customer care

What Makes You a Great Fit

Experience as a Service Advisor or in a customer‑facing role (desirable, not essential)
Strong communication and listening skills
Highly organised, reliable, and able to juggle multiple tasks
A calm, friendly, and inclusive approach
Comfortable working in a fast‑paced environment
Automotive experience is an advantage, but full training is provided
Full UK driving licence

Why This Service Advisor Role Stands Out

Competitive salary with performance‑related bonus
Full training and ongoing manufacturer support
Clear career development opportunities
Staff discounts and a range of employee benefits
A supportive, inclusive, and team‑focused workplace

Our Commitment to Diversity, Equity & Inclusion
We welcome applications from all backgrounds and are committed to creating a workplace where everyone feels valued, respected, and supported. Reasonable adjustments can be discussed at any stage of the recruitment process.

Benefits

Company pension
Cycle to work scheme
Employee discounts
Enhanced maternity and paternity leave
Health & wellbeing programme
Store discount

Experience:

Service Advisor: 1 year (preferred)
Consultant:
Kalum Green – Octane Recruitment
KGOJ

Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries