Client Support Advisor

Client Support Advisor at CTS (Construction Testing Solutions)

CTS (a Phenna Group Company) is headquartered in Leicester, with a nationwide network of laboratories and offices. We provide a wide range of Construction Materials Testing, Surveying and Monitoring services to sectors including residential, commercial, rail, road, airports, tunnelling, mining, utilities and brownfield regeneration.

• Answer incoming client & supplier calls
• Make outbound calls to update clients and provide information
• Manage client queries through to completion
• Liaise with the Technical and Operational Teams
• Arrange sample container deliveries and pick‑ups
• Draft and issue client reports
• Assist with end‑of‑month invoicing/accounts duties
• Perform administrative duties including digital conversion of paperwork (scanning)
• Ensure all reports/records are stored and retained appropriately
• Follow all procedural requirements set out by the ISO
  17025 QMS

• Very good oral, written and numeracy skills
• GCSE grade C or above in maths and science (or equivalent)
• Highly computer‑literate (MS Office Applications)
• Previous work experience within a technical administrative role would be advantageous

In the first six months you will develop skills to become fully proficient in a wide range of tasks. After successfully passing your 6‑month probationary period, you progress to Level 2. At Level 2, the accounts and invoicing side of the role is fully introduced. Within 12‑18 months you will advance to Level 3 and beyond, continually building new competencies and furthering your ability to support our clients.

Your progress depends on your performance and commitment.

• Starting salary £25,396.80 (paid at £12.21 per hour)
• 40‑hour working week
• Any overtime worked paid at 1.3 times basic rate of pay
• 25 days annual leave (plus bank holidays)
• Workwear provided
• Healthcare plan
• Contributory pension scheme
• Perkbox rewards platform
• Cycle to work scheme
• Tech pack purchasing scheme
• Personal development and training
• Enjoyable and fulfilling work environment

Headquartered in Nottingham, UK, Phenna Group invests in and partners with niche, independent Testing, Inspection, Certification and Compliance (TICC) companies. We serve a variety of sectors, ensuring customers' peace of mind by delivering first‑class assurance and consultancy services with a focus on quality and deliverability.

• Think Customer – Our customer is the focus of everything we do, maximising reputation and growth.
• Speed and Agility – Own it. Be Bold. Take Action. Get it done.
• Be Transparent – We are open and honest, acting with integrity at all times.
• Work Together – We collaborate as one team and support each other.
• Act Responsibly – Fearless accountability, responsibility and courtesy.
• Be Proud – Celebrate achievements, learn from experiences, and take pride in all we do.

• Entry level

• Full‑time

• Other

• Construction