Customer Care Champion - Emergency Desk

Customer Care Champion - Emergency Desk at PC HELP, a.s.

Location:

Leicester, United Kingdom

Hours:

8:00 am – 4:00 pm

• Answer all alarm calls through the various alarm and phone line systems on the Emergency Desk.
• Follow call scripts and adhere to the processes and procedures.
• Obtain and record details of trapped passengers.
• Manage Otis Line Inbox in line with the how‑to guides available on the desk.

• Adhere to Otis Line service quality and productivity standards.
• Follow call scripts (e.g. call guidelines and Trapped passenger script).
• Ensure availability and manage unavailability time amongst your team members.
• Ensure that emails are responded to within 30 minutes of being received.
• Manage Otis Line Inbox using the combined user guide.

• Excellent language and communication skills.
• Customer‑centric mindset and empathy for people.
• Resilience in handling stressful situations and ability to solve problems.
• Comfortable managing a wide range of tasks under time‑sensitive conditions.
• Living Otis leadership behaviours and Otis Absolutes (e.g. Executing at Otis and Otis Absolutes).
• Affinity using multiple IT systems.

• You will receive a long‑term employment contract with a world‑market leader in a crisis‑proof industry.
• Remuneration in accordance with local standards.
• Intensive training in technology, processes, and soft skills, with opportunities to exchange ideas with experienced colleagues.

With strong performance, you will have the opportunity to grow and build a career at Otis.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.