Commercial Analyst - Claims

Job Title: Commercial Analyst – Home Claims

Location: Leicester or Bexhill (Hybrid)

Welcome to Hastings Direct

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

We have an exciting opportunity for a Commercial Analyst to join our Home Claims team and play a key role in delivering our commercial and supplier strategy. This position focuses on our fast-growing Home product and covers a broad range of responsibilities, including driving commercial initiatives, managing supplier performance, and improving customer outcomes.

You’ll work closely with internal and external stakeholders to help achieve ambitious targets and support our transformation into a best-in-class Home Claims function. This is a fantastic opportunity for someone who thrives in a dynamic environment and wants to make a real impact.

• Monitor KPIs using internal and external MI, identifying underperformance and supporting improvement strategies
• Assist with budget planning, reforecasting, and development of business cases for operational and commercial changes
• Deliver accurate MI reports and contribute to commercial presentations and performance reviews
• Lead or support commercial projects and initiatives, ensuring timely and budget-compliant delivery
• Provide MI insights for supplier performance, driving improvements across the supply chain
• Champion good customer outcomes by challenging processes that do not meet expectations and ensuring customer interests are central to decision‑making
• Uphold compliance with FCA regulations, complete mandatory training, and maintain role competence
• Strong analytical, numerical, and data interpretation skills with proficiency in SQL
• Advanced Excel and PowerPoint skills, with experience in Microsoft Office tools
• Skilled in data visualization using Excel and Power BI to communicate insights effectively
• Ability to synthesise complex data into actionable insights for diverse stakeholders
• Commercially focused, results‑driven, and adaptable within fast‑paced, matrix environments
• Self‑motivated, proactive, and committed to continuous learning and personal development

Our interview process involves the below:

• Recruiter screening call
• Brief 1st stage interview with the Hiring Manager to discuss your skills and experience in more detail
• 2nd stage interview consisting of a case study and competency‑based questions

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

In addition to a competitive salary you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme – all colleagues are eligible for our annual 4

Cs performance bonus

Financial wellbeing – as well as providing you with 4x your salary with our life assurance…