Head of Account Management

Overview

Join us as the primary relationship lead for some of British Gas’s most important strategic B2B partners. You’ll shape long‑term success, drive commercial performance, and ensure partners get a seamless, high‑quality experience. If you thrive on building relationships, solving problems, and growing partnerships, this role puts you right at the heart of our growth strategy.

• Own senior partner relationships, representing British Gas in key engagements and leading regular performance reviews.
• Drive commercial results, ensuring revenue, profitability and contracted commitments stay on track.
• Spot growth opportunities, negotiating renewals, upsells and new service extensions.
• Champion operational excellence, working across internal teams to resolve issues, improve delivery and keep SLAs and KPIs on target.
• Manage risk and compliance, ensuring contracts, governance and regulatory requirements are met.
• Act as the internal voice of the partner, providing insight to shape future propositions and strengthen long‑term collaboration.

• Strong revenue and profitability across your partnerships.
• High partner satisfaction and long‑term retention.
• Consistent performance against SLAs and KPIs.
• Clear growth plans and successful renewals.
• Confident, data‑driven reporting and relationship management.

• Experience in senior account management and/or strategic partnerships within a large, complex corporate organisation.
• Demonstrable senior-level gravitas, with the ability to build trust and influence at C-suite and executive level within assigned partnerships.
• Able to operate as the Voice of the Partner internally, holding the organisation to account for delivery, while acting as the Voice of the Company externally, holding partners accountable for performance beyond contractual commitments.
• Comfortable operating in ambiguous, fast-moving environments, with strong capability in conflict resolution and stakeholder management.
• Strong experience across contract negotiation, renewals, contract management, compliance, and operational performance management.
• A proactive, collaborative working style with a clear focus on outcomes and value realisation.
• Proven experience deploying and landing contractual commitments across matrixed organisations.
• A growth mindset with strong commercial instincts, including a track record of retaining and growing multi‑million‑pound accounts.
• Motivated by building meaningful, long‑term partnerships and excited by the opportunity to help shape the future of British Gas collaborations.

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

Visit the link below to discover why we’re a great place to work and what being part of more means for you.

If you re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non‑negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.