Customer Care Coordinator
Job in
Leicester, Leicestershire, LE1 5YA, England, UK
Listed on 2026-01-30
Listing for:
ITS (Cheltenham) Ltd
Full Time
position Listed on 2026-01-30
Job specializations:
-
Business
Operations Manager, Office Administrator/ Coordinator, Business Administration
Job Description & How to Apply Below
Job Title:
Customer Care Coordinator
Location:
Leicester
Salary: £30,000 – £35,000 + excellent package
Job Overview
An exciting opportunity has arisen for an experienced Customer Care Coordinator to join a leading UK house builder. This role sits within a busy Customer Care team and plays a key part in ensuring customers receive a high standard of aftercare service across multiple residential developments.
The successful candidate will be highly organised, customer-focused, and confident coordinating subcontractors, suppliers, and internal teams in a fast-paced environment.
Key Responsibilities
* Manage incoming customer care calls and log all issues accurately
* Coordinate materials and subcontractor attendance to ensure maintenance and defect works are completed efficiently
* Liaise with Customer Care management to ensure all defects are monitored and resolved
* Maintain and update customer care logs and trackers
* Check invoices and process for payment approval
* Work closely with the Buying team to order materials as required
* Regularly report defects to subcontractors and monitor progress
* Arrange completion of end-of-defects works for Housing Associations
* Liaise with Site Teams to ensure remedial works are completed within agreed timescales
* Support Sales Teams by responding to customer queries
* Book appointments for suppliers, subcontractors, and site teams to address latent defects
Working Arrangements
* Flexible approach to daily duties and working hours
* Ability to travel to development sites and the divisional office
* Occasional Saturday working (09:00 – 13:00)
Package & Benefits
* Competitive salary of £30,000 – £35,000
* Annual bonus scheme
* Contributory pension
* 25 days holiday plus bank holidays
* Benefits and discounts portal
* Share Save scheme
* Cycle to Work scheme
* Life assurance
* Holiday purchase scheme
* Ongoing training and development opportunities
For more information, please call Rhys Jones in the ITS Cheltenham office
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×