Technical Service Support

Job Description

Title:

Technical Service Support

Reporting to:
Business Operations Manager

Function:
Technical Services

The Technical Service Support will work alongside the Remote Sales Representatives, handling service contract related tasks, supporting new business opportunities and up-selling to existing customers. The role is part of the technical services team, working in close collaboration with other business units and cross functional teams.

• Send quotes to customers for service contract renewals. Ensures repeat contract renewal by understanding customer buying decisions making process & patterns
• Submit accurate weekly forecasts, along with any other reporting requirements, in conjunction with Baxter’s CRM
• Refer on internal leads when appropriate to Remote Sales Representatives
• Provides input on new markets, new product introductions, and existing products or supplies.
• Promotes and establishes education of the company's products and/or services.
• Manages and responds to customer concerns and problems.
• Complete customer contract/supplier forms and certification requests
• Support projects, campaigns, documentation and process improvement.
• Closely collaborates BU’s

The role requires the ability to work independently to meet an individual KPIs, as well as part of a wider team to support the overall Business Unit and Country quotas. Self-motivation, a proactive attitude and excellent communication skills, is key to being successful in the role.

• Proven experience in service contract administration; preferably within a Corporate environment
• Excellent interpersonal and customer relationship building skills required
• Excellent time management, multi-tasking and organisational skills required.
• Fluency in local Market language
• Strong negotiation skills & Ability to close deals with customers
• Demonstrated ability to be proactive and take initiative to get things done.
• Tenacity/Intensity and results orientation.
• Strong customer focus.
• Passion for Improving Business Performance and for Your Ongoing Professional Development
• Optionally experience in the Medical Devices industry
• A degree in science, technology, medical, or business related subject, or equivalent experience, preferred

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please  and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice
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