Visit Centre Worker

Overview

Location:

HMP Fosse Way

Salary: £12.21 per Hour

Responsible To: POPS’ Family Service Manager

Hours:

33 Hours per Week (Monday – Sunday daytime hours on shift patten/ rota basis)

Based primary in the prison visit centre, the focus of the role is to work as part of a team to create a welcoming environment, meet and greet visitors. The post holder will provide information, practical advice and guidance and emotional support to visitors where necessary.

• Meet and greet all visitors to the establishment.
• Ensure a friendly and welcoming environment for visitors.
• Provide practical and emotional support to visitors where required.
• To maintain confidentiality and security of information
• Update notice boards and information stands with relevant information of relevance as directed.
• Carry out administrative tasks in respect of booking in visitors, including check visitor  where required.
• Liaison with prison staff, including visits and security staff to ensure close co-operation in the smooth and efficient reception for of visitors to the prison.
• Update POPS’ in house case management system where required.
• Serve hot and cold drinks to visitors from the visit centre café if required.
• Assist with arrangement and delivery of Family Forums when required.
• Comply with POPS and Prison policies and procedures, including Security, Health and Safety and Safeguarding
• Participate in training relevant to the post.
• Undertake any other relevant duties as requested by POPS’ Family Service Manager
• Flexible approach to the role, including working weekdays and weekends on a rota basis.