Cardiovascular Research Administrator​/Receptionist

University Hospitals of Leicester NHS Trust Cardiovascular Research Administrator/Receptionist

The closing date is 30 January 2026

The post holder will provide high level clerical and administrative support, serving as the first point of contact for patients, members of the public and visitors to the Leicester Biomedical Research Centre
- Cardiovascular Theme. The successful candidate will work in the Cardiovascular Research Facility (CVRF1) within the BRC CV, to ensure the effective scheduling of patients and staff using the facility, and the delivery of the highest standards of customer care.

• To be the first friendly and courteous point of contact for all patients and visitors to the Unit.
• To answer telephone calls in a timely and professional manner, directing enquiries to the appropriate person/s as necessary.
• To liaise with research teams and the BRC CV Manager regarding clinic room bookings in the Cardiovascular Research Facility (CVRF1).
• To provide comprehensive and efficient coordination of the clinics held in the CVRF1, ensuring that all information and required resources are available at the start of each clinic.
• To ensure that patient notes and documentation are available to nursing staff in a timely manner.
• To maintain filing systems.
• To be responsible for all relevant study databases, ensuring they are kept up to date and accurately maintained.
• To arrange meetings, room bookings and beverages.
• Taking and distributing minutes and agendas.
• To manage stock levels of printed forms, stationery and equipment for the CVRF1 to ensure adequate supplies are always available.
• To organise collection and delivery of internal and external post on a daily basis and its distribution to staff within the department.
• To liaise with other departments and external agencies, e.g., General Practices, taxis and Equipment Suppliers.
• To provide flexibility when other general administrative duties are required by the Department personnel.
• To attend relevant training sessions as required.
• To use the online booking system for all BRC CV meeting rooms and clinical facilities, plus resolving any booking clashes.
• To take responsibility for and prioritise own workload.
• To ensure that patient confidentiality is observed and adhered to at all times.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years ).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact,
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive,
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

(Please refer to the job description/person specification for further details on the role)

• Experience with in a clerical/administrative role, including front of house/reception duties
• Experienced in the use of databases and spreadsheets
• Previous experience of diary/bookings management
• Previous experience within the health service or research environment
• Experience of audio-typing

• Working knowledge of Microsoft office, including word, excel and outlook.
• Ability to work under pressure and multitask.
• Experience of hospital systems, e.g., PAS (level
  1)

• Educated to GSCE standard or equivalent
• Proven keyboard skills: database, excel, PowerPoint and word
• ICDL NHS systems and procedures Excel, power point RSA II or equivalent typing

• Good verbal and written communication skills
• Confident and professional telephone manner
• Able to work both independently and as part of team - as required
• Good understanding of confidentiality

• Investigating queries and problem solving

• Good time management
• Ability to prioritise workload

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals of Leicester NHS Trust