Support Analyst Apprentice

Overview

Insight Consultancy are a busy Leicester based digital agency offering digital marketing services for a wide range of small business clients, including social media management and website design and development. They are a steadily growing company with huge opportunities for career development, if you have the mindset for personal growth.

• Customer service:
  Serve as their front‑of‑house by operating live chat windows and answering phone calls for the company and its clients, ensuring prompt and professional customer service.
• Events:
  Assist with external marketing activities and logistics, including providing support at networking events and expos.
• Content scheduling & management:
  Manage and maintain cross‑platform content schedules (social media, email newsletters, and blogs), ensuring timely delivery and adherence to the content strategy.
• Visual content creation:
  Utilize tools like Canva to create simple graphics and visual content for marketing materials, collaborating closely with the design team.
• Advertising support:
  Assist with paid media campaigns by gathering, organising, and analysing performance data.
• Website quality control:
  Support the team by conducting basic website audits to identify areas for technical, structural, and content improvement.
• Operational projects:
  Execute detailed administrative workflows by completing comprehensive checklists for activities such as client onboarding, audits, and off‑boarding.
• General administration:
  Provide essential administrative support to the team, including data collation and task assistance.
• Office environment:
  Contribute to maintaining a professional working environment by helping to keep shared office areas tidy and organised.

• GCSE maths and English at grade C/level 4 or above.
• Able to commute to the Leicester office at least 2‑3 times per week.
• Communication skills.
• Customer care skills.
• Creative.

Apprentify's Multi-Channel Marketer apprenticeship is designed to bring up‑and‑coming talent through the ranks of an organisation. Our programmes give apprentices industry experience, and our Level 3 Multi-Channel Marketing apprenticeship equates to an A-Level qualification, with the added benefit of on‑the‑job experience and sector knowledge.

• Hybrid working.
• Monthly team social (alternating remote and in‑person).
• Optional monthly office days for team strategy and brainstorming.
• All overtime is paid for (when approved by management).
• Above inflation annual wage increase.
• Opportunities for professional development and growth.
• Private health insurance (after 1 year of employment).
• Employee Assistance Programme (EAP) service.
• Collaborative environment via our virtual office.
• Discounted food and drink at the Pheonix Cafe.
• Company pension.
• Eye test voucher scheme.
• Opportunity for a bonus scheme.

Salary will be the National Minimum Wage for your age.