Residential Route Supervisor - Lehigh Acres Area

Summary of Position

The Residential Route Supervisor is responsible for supervising the daily service delivery to residential Waste Pro customers, ensuring safe, timely, and cost‑effective delivery of contracted services in accordance with Waste Pro practices, procedures, and applicable regulations. This position understands Waste Pro Core Values and applies principles of Positive Leadership in supervising drivers.

• Directly responsible for supervising drivers and performance of daily operations. Greet drivers upon arrival to the yard; ensure that pre‑ and post‑trip inspections are conducted. Communicate key service points, safety and equipment issues while ensuring they are part of the Waste Pro team and understand the core values.
• Establish and maintain a clean, safe work environment and ensure compliance with company policies.
• Share decision‑driving techniques and ensure employees adhere to and are knowledgeable of Waste Pro safety guidelines. Reinforce daily safe work practices and assist with the delivery of weekly safety meetings.
• Route all new service starts, including obtaining work orders, scheduling delivery of container and service days. Review productivity reports daily (yardage, tonnage, hauls), reroute non‑performing routes to maximize service calls while minimizing labor costs. Schedule removal of cans on a timely basis when service is cancelled.
• Follow routes to ensure that Waste Pro provides a distinctly different level of service to customers. Respond to dispatch calls or messages submitted via the Trac‑Ez system. Talk with driver(s) to clarify any unique service requirements and to make driver aware of the situation for the next day service. Address all customer issues, complaints and inquiries by speaking with the customer and/or driver.
  
  Address overloaded cans, renew contracts or refer service changes to the sales representative if applicable. Interact with city, state and municipalities to ensure customers are serviced in a timely manner.
• Perform route observations to ensure safety procedures are followed. Ensure corrals are in good condition, cans are sanitized, debris is picked up around can, bins are placed and labeled properly, and gates are closed. Complete route observation reports and discuss observations with driver including safety issues, customer calls, route cleanliness and truck appearance. Identify training needs and review with driver.
• Monitor driver’s daily pre‑trip inspection, address findings, and ensure driver conducts proper inspections. Review all truck repair issues and address with shop manager to ensure mechanical issues are fixed.
• Monitor driver time and attendance, completed route sheets, disposal tickets and compliance with DOT hours of service and Waste Pro regulations.
• Complete accident and injury reports. Respond to vehicle accident investigations, workers compensation and property damage claims.
• Train and provide orientation for new employees.
• Conduct performance evaluations, monitor and track employee attendance, complete disciplinary actions and attend meetings that apply positive leadership principles.
• Ensure front loaders are cleaned on a daily basis.
• Drive and assist on routes to cover shortages and assist drivers who are behind normal schedule as needed.

• Attend and participate in corporation‑sponsored training courses as assigned.
• Keep up to date on current technology, as job‑appropriate, being used by Waste Pro USA.
• Any additional job duties that may be assigned by the Supervisor.

Normal setting for this job is:
Outside supervising in the field.