Customer Experience Representative

Overview

Customer Experience Representative (Administrative)

At Home Team, we put people first. We ensure you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment recognizes and rewards great work. If you take pride in going above and beyond to make a customer smile, you could be Home Team's next all-star player.

Apply in minutes from your mobile phone!

• Provide positive customer experiences that affect the customer's likelihood to continue using and buying additional service from Home Team Pest Defense.
• Regularly communicate with internal and external customers of Home Team Pest Defense.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule services, and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using Route Point software.
• Resolve invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy; file technician paperwork in customer files.
• Update notes in the system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of the technician's job and processes of the company's treatment processes.
• Follow Home Team Pest Defense telephone etiquette procedures and ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

• Competitive pay: $18 per hour
• Comprehensive benefits package including medical, dental, and vision
• Company-paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• Opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• Professional growth and respect in an industry-leading company

• Home Team is the #1 pest management company to homebuilders
• Performs more than 2,000,000 services a year
• Exclusive Taexx® built-in pest control system during a home's construction
• Pest Management Industry is growing and is a recession-resistant line of business
• Women’s Leadership Initiative at Home Team supports professional development of women in the workplace
• Home Team is financially stable and growing as a subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA

Minimum Requirements:

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic/entry level understanding of computers
• Entry level skill in use of company telephone features
• Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment:

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

Note:

EEO statement retained in original policy. Home Team is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer