Lead, Retail Sales & Service Specialist

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen!

We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in‑person and through our digital omni‑channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

As a key contributor to the showroom, you take full ownership of driving productivity and profitability through strong sales performance, a focus on circularity, and an exceptional client experience. In this role, you'll partner closely with the General Manager and Assistant Store Manager to analyze market trends and develop strategies that directly impact showroom success.

You lead by example—setting the tone for the team and the client experience. Your proactive feedback helps create a more efficient, high‑performing, and service‑driven environment that consistently exceeds Fashionphile’s O.N.E. standards.

• Build strong and long‑lasting client relationships through exceptional customer experience and product knowledge. Focus on closing sales with a high conversion rate. Achieve monthly sales goals, fulfill weekly outreach and clienteling goals (follow up on appointments, BOPS, Save The Sale, etc).
• Lead the sales team with consistent client retention best practices. This includes following up with new client acquisition and completing 1‑10‑30, utilizing Salesforce to log client interactions, filling out client outreach spreadsheets for accountability, coaching client segmentation with each salesperson and strategic planning with the general manager to increase sales through unimaginable client experiences and marketing events.
• Support flagship general manager and assistant manager in their absence as leader on duty, running day‑to‑day flagship floor operations, balancing appointments, lunch breaks, floor coverage, cash handling and opening and closing the business and managing escalated client needs in a professional manner.
• Support cross‑collaboration relationships with back‑of‑house operations teams to improve the sell and shop experience for all clients. Procurement, inventory control and authentication.
• Other duties as assigned.

• College Degree preferred or equivalent experience.
• Minimum of 3 years experience in, working in a fast paced retail or customer service environment.
• Excellent client service and communication skills.
• Comfortable with flexible work schedule to meet the needs of the business.
• Tech savvy with the ability to work with multiple tech devices, Google Drive and Apple products.
• Working with luxury handbags, accessories or fine jewelry and watches is preferred.
• Leadership experience a plus.
• Bi‑lingual preferred.
• Salesforce and Google Workspace proficiency preferred.
• Knowledge of Apple products preferred.

• Medical, Dental and Vision Coverage.
• FSA options for Medical, Dependent Care & Commuter Benefits.
• Paid Time off, Paid Sick Time, and Paid Holidays.
• 401(k) with generous match program.
• Free Life Insurance and AD&D.
• Long Term Disability Insurance.
• Employee Discount.

• Monday - Friday, 9:30 AM - 6:00 PM.

This position begins at $17.00/HR for all New Hires into FASHIONPHILE's retail Lehi location + UNCAPPED COMMISSION on all sales.