Community Partnerships & Innovation Coordinator; Part-Time

Sunny Street is a purpose-driven platform helping charities raise funds more transparently while making giving feel joyful, social, and community-centered. We partner with nonprofits to simplify fundraising, increase engagement, and create meaningful impact.

This role blends sales outreach, relationship-building, and customer feedback. You’ll work directly with charities—helping them sign up, onboarding them onto the platform, and gathering real-world insights that drive innovation and product improvement.

• Outreach and sign-up of charities for the Sunny Street platform
• Build relationships with nonprofit leaders and guide them through onboarding
• Support charities in learning and using the platform effectively
• Test the software and identify bugs or usability issues
• Gather and document customer feedback, pain points, and feature ideas
• Share insights with the Sunny Street team to improve product experience and workflows
• Identify opportunities for innovation and improved charity engagement

• Number of charities contacted per week
• Number of charities signed up/onboarded
• Conversion rate from outreach → signup
• Charity Engagement & Success:
  • Percentage of onboarded charities actively using the platform
  • Time to first successful campaign or action on Sunny Street
  • Qualitative feedback from charities on clarity and usefulness
• Customer Feedback & Product Insights:
  • Number of actionable feedback items submitted (pain points, feature requests, UX issues)
  • Quality and clarity of bug reports and usability findings
  • Patterns identified across multiple charities (themes, trends, repeated friction points)
  • Recommendations that lead to product, onboarding, or messaging improvements
• Contribution to testing new features or workflows before launch

• Comfortable with sales conversations and outreach
• Strong communicator and relationship builder
• Curious, observant, and thoughtful about user experience
• Organized, reliable, and able to work independently
• Mission-driven and aligned with helping charities succeed

• Experience with nonprofits, startups, sales, or customer success
• Interest in product development, UX, or innovation
• Familiarity with CRMs or onboarding tools

• Direct influence on product direction and charity experience
• Flexible hours with meaningful, impact-driven work
• Opportunity to grow into expanded responsibilities as Sunny Street scales