Director, Agent Tools & Operations Platform

A leading financial technology company is seeking a Director of Product Management to enhance internal operational tools for Contact Center agents. This role involves defining product vision and strategies, leading discovery efforts to improve workflows, and ensuring compliance with regulatory standards. The ideal candidate has significant product management experience and is skilled in cross-functional leadership. This role is based in the United States, specifically Lehi, with a hybrid work model requiring in-office attendance three days a week.
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