Customer Success Manager

Join to apply for the Customer Success Manager role at Zaymo (YC W24).

$95,000.00/yr - $/yr

• $80-90k base / $95 - $110k OTE
• Join a fast-growing YC-backed startup in Lehi, UT
• Best for an experienced CSMs or director of retention

Zaymo lets ecommerce marketers send emails that behave like websites. This enables in-email actions like one-click-purchasing, survey responses, and review collection that significantly increase conversion rates.

Zaymo is backed by investors like Y Combinator, the co-founder of You Tube, and others.

• Fast growing startup backed by excellent investors.
• Product-market fit:
  Averaging 20% monthly growth over the last 12 months
• Great risk-reward profile: $1M ARR means it’s early enough to ride a lot of growth but late enough that there is repeatable growth & success

• Own a book of customers
  • Success
  • Support
  • Implementation/onboarding
• Hit quarterly numbers for NRR
• Advise on building out and hiring for support & onboarding functions
• Potential travel to customers

• Profile 1:
  You are an experienced CSM or team lead or head of CS. You know what CS success looks like, and you can bring your expertise to Zaymo. You’ve seen the CSM org grow, and you have a sense for what works well.
• Profile 2:
  You are a Zaymo customer or could be a Zaymo customer. You are a director of retention at a brand or account manager at a Klaviyo agency. You eat email marketing for breakfast. You have the industry knowledge to be consultative to our customers and opinionated for our product team.

• $80-90k base
• $15 - 10k variable

• Screening call
• 1st round of in-person interviews
• 2nd round of in-person interviews
• 3rd round of in-person interviews

Questions? Reach out to

• Mid-Senior level

• Full-time

• Other

• Software Development