Principal Product Manager, Support & Services

Are you skilled at solving complex problems and transforming customer needs into scalable service offerings? Become a Principal Product Manager for the Adobe Support & Services Portfolio, which enables enterprises to achieve greater value, stability, and performance from their Adobe solutions.

You will own the evolution of Adobe Support & Services by translating customer insights, market trends, and internal expertise into high‑impact service features, value packages, and go‑to‑market enablers. You will collaborate with cross‑functional teams across consulting, customer success, marketing, operations, and product to define the roadmap, improve delivery quality, and drive adoption and renewals.

Looking for a candidate with product management and service design skills to improve Adobe customers’ success experiences.

Define and evolve the value proposition of Adobe Support & Services across segments and industries. Translate customer goals into structured offerings, content, and processes that scale across accounts while delivering personalized outcomes.

Partner with Professional Services, Customer Engineering, Support, and Sales to define key capabilities and assets—including customer journeys, outcome frameworks, packaged accelerators, and digital touchpoints. Ensure field teams are enabled to position and deliver the offering effectively.

Leverage data, customer feedback, and field insights to identify gaps and new opportunities. Refine the offering over time based on impact, adoption, happiness, and business performance.

Own Support & Services roadmaps – prioritizing development of service elements, internal tooling, and go‑to‑market assets. Balance customer experience improvements with business scalability, technical feasibility, and operational efficiency.

Collaborate with operations and tooling teams to enhance delivery consistency, streamline internal workflows, and promote operational excellence across thousands of accounts. Develop critical metrics and dashboards to measure success and pinpoint areas of friction.

6+ years of product management, service design, or go‑to‑market experience in enterprise software, consulting, or customer success. Experience with subscription‑based services or customer lifecycle programs is highly preferred.

Strong empathy for customer needs with a proven ability to translate those into scalable, repeatable services. Familiarity with success models, enterprise services, and digital transformation journeys.

Ability to synthesize insights from customer conversations, operational data, and business metrics to craft the product roadmap. Comfort with ambiguity and a drive to simplify complexity.

Demonstrated capability to lead cross‑functional projects with clarity and purpose. Strong ability to collaborate effectively with technical, field, and executive collaborators. Capacity to excel in a fast‑paced, matrixed setting.

Able to clearly articulate value, rally teams around a shared vision, and present to both internal and external audiences with executive polish.

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry‑leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and Gen Studio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.