Principal Product Manager, Adobe Support & Services

What You'll Do

Service Strategy and Design:
Define and evolve the value proposition of Adobe Support & Services across segments and industries. Translate customer goals into structured offerings, content, and processes that scale across accounts while delivering personalized outcomes.

Cross-functional Enablement:
Partner with Professional Services, Customer Engineering, Support, and Sales to define key capabilities and assets—including customer journeys, outcome frameworks, packaged accelerators, and digital touchpoints. Ensure field teams are enabled to position and deliver the offering effectively.

Customer and Market Insights:
Leverage data, customer feedback, and field insights to identify gaps and new opportunities. Refine the offering over time based on impact, adoption, happiness, and business performance.

Portfolio and Roadmap Management:
Own Support & Services roadmaps—prioritizing development of service elements, internal tooling, and go-to-market assets. Balance customer experience improvements with business scalability, technical feasibility, and operational efficiency.

Service Delivery Optimization:
Collaborate with operations and tooling teams to enhance delivery consistency, streamline internal workflows, and promote operational excellence across thousands of accounts. Develop critical metrics and dashboards to measure success and pinpoint areas of friction.

6+ years of product management, service design, or go-to-market experience in enterprise software, consulting, or customer success. Experience with subscription-based services or customer lifecycle programs is highly preferred.

Strong empathy for customer needs with a proven ability to translate those into scalable, repeatable services. Familiarity with success models, enterprise services, and digital transformation journeys.

Ability to synthesize insights from customer conversations, operational data, and business metrics to craft the product roadmap. Comfort with ambiguity and a drive to simplify complexity.

Demonstrated capability to lead cross-functional projects with clarity and purpose. Strong ability to collaborate effectively with technical, field, and executive collaborators. Capacity to excel in a fast-paced, matrixed setting.

Able to clearly articulate value, rally teams around a shared vision, and present to both internal and external audiences with executive polish.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

The U.S. pay range for this position is $148,100 -- $282,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $194,800 - $282,100.

In New York, the pay range for this position is $194,800 - $282,100.

In Illinois, the pay range for this position is $165,900 - $240,150.

In Washington, the pay range for this position is $178,600 - $258,700.

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

California:
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:
If this role is open to hiring in Colorado, the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.