Provisioning Analyst

Overview

Job Title: Provisioning Analyst

Location: Lehi, UT (Hybrid)

Duration: 09 Months with Possible extension

Pay rate: $28.27/hr on W2

• Creates new accounts for Digital Marketing, Document Cloud and Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions and account termination.
• Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning.
• Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly.
• Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team.
• Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress.
• Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems.
• Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors.
• Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning.
• Manages and maintains SharePoint accurate databases and internal dashboards.
• Ensures Transfer billing; performs billing s based on request, tracks billing changes, uploads and remaps new IDs.
• Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions.
• Operates in a professional manner when representing the organization both internally and externally.
• The candidate will be on a 30-day probationary period.

• Candidate must be able to multitask, have strong verbal and written communication skills, be professional and have a positive attitude.
• Must be detail oriented and well organized with the ability to work under pressure. Need to possess strong problem solving skills and flexibility.
• Need to have an even temperament, with excellent work ethic and commitment.