Service Desk Analyst

Service Desk Analyst|Corporate Systems| Lehi, UT |Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining Team RLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Chicago, IL based Sr. Associate Service Desk Analyst to join our Corporate Systems team, so that we can deliver first‑line technical support, resolve system incidents, and ensure seamless user experiences across our platforms.

• Provide first‑line technical support by diagnosing and resolving hardware, software, and system issues
• Troubleshoot moderate‑scope incidents and escalated complex issues with clear documentation
• Manage user onboarding/offboarding, including account provisioning and system access
• Identify workflow inefficiencies and implement process improvements to enhance service delivery
• Develop and maintain knowledge base content while supporting user training and adoption
• Collaborate with IT teams, vendors, and stakeholders to resolve issues and improve system performance

• Experience providing first‑line technical support (hardware/software/systems)
• Strong troubleshooting and escalation experience
• Ability to identify inefficiencies and improve workflows
• Hands‑on experience with system administration and maintenance
• Strong communication skills (technical → non‑technical translation)
• Proven collaboration with IT teams and stakeholders

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please do not hesitate to send a note to

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.