Mgr, Advanced Analytics and Reporting

Manager, Advanced Analytics and Reporting Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create powerful content and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe's Customer Solutions (ACS) organization is looking for a Manager, Advanced Analytics and Reporting to lead a team that builds intelligent tools / reports & dashboards, workflows, and ML/AI pipelines driving actionable insights across our Digital Experience business. You will combine technical leadership with people management
, guiding a high-performing team that delivers data products to improve adoption, retention, and value realization for our customers.

• Lead & Develop Teams
  :
  Manage and mentor a team of data science engineers and analysts, ensuring a balance of technical depth and business relevance.
• Business Insights & Storytelling
  :
  Own reporting and analysis of customer success metrics (renewal, adoption, churn risk). Translate data into compelling narratives and actionable recommendations for executives and multi-functional leaders.
• Data Architecture & Systems
  :
  Ensure large datasets are consolidated, cleansed, and integrated across multiple sources to support reliable, enterprise-wide analytics.
• AI/ML Engineering
  :
  Oversee the design and deployment of scalable ML/AI workflows, predictive models, and LLM-powered agents to automate insights and deliver next-gen customer intelligence.
• Multi-Functional Partnership: Collaborate with Customer Success, Engineering, Professional Services, and other DX organizations to align data solutions with business priorities.
• Operational Excellence
  :
  Drive continuous improvement in analytics processes, governance, and system scalability.

• Bachelor's or graduate degree in Computer Science, Data Science, Business, or related field.
• 8+ years of experience in data science, business intelligence, or data engineering roles.
• 5-7 years of proven people management experience
  , including hiring, mentoring, and developing diverse technical and analytical teams.
• Experience creating dashboards, reports, and data visualizations for executive audiences (Power BI, Tableau, Adobe Workspace).
• Strong expertise in Python, SQL, Spark, and cloud platforms (Azure, AWS, GCP).
• Proven track record of deploying ML/AI models and building scalable data solutions.
• Good communication skills: ability to tell the data story, influence decisions, and partner effectively with senior leaders.
• Knowledge of business processes in SaaS, Customer Success, or customer experience domains.
• Strong organizational and project management skills, with the ability to inspire change and deliver outcomes in dynamic environments.

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and Gen Studio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values…