Principal Product Manager

ABOUT THIS POSITION

Waystar is seeking a Principal Product Manager to join the team. Reporting to the Vice President, Product Strategy, you will act as a highly experienced product leader who guides complex initiatives for top-priority products and leads strategic product initiatives across products and teams—while remaining an individual contributor. In this role, you will set strategy and vision for complex products and cross-product initiatives, drive alignment across multiple senior stakeholders, independently anticipate risk, remove roadblocks, and ensure measurable outcomes against key product KPIs.

You’ll work closely with clients, end-users, and internal leaders across Iodine to determine where we invest next and how we deliver differentiated, market-leading products.

• Set strategy and vision for complex products and cross-product initiatives, aligning to company strategy, customer needs, and measurable outcomes.
• Lead strategic product initiatives for Waystar’s top-priority products, shaping investment decisions and sequencing for maximum impact.
• Demonstrate strong decision-making on ambiguous, complex business challenges using data-driven approaches and sound product judgment.
• Lead product strategy & roadmap execution: drive ideation, planning, and delivery; define milestones; and ensure successful outcomes across multiple work streams.
• Lead “upward” and “outward” by keeping executives, stakeholders, and cross-functional partners informed, engaged, and aligned on goals, tradeoffs, and progress.
• Anticipate risks and mitigate issues independently by partnering closely with engineering, data science, product design, research, clinical SMEs, sales, and marketing—removing roadblocks before they impact delivery.
• Define and drive results by establishing success metrics and desired outcomes; monitoring and improving key KPIs (e.g., adoption, revenue impact, quality, efficiency); and using insights to iterate quickly.
• Support quarterly planning by helping define objectives (problems to solve), shaping prioritization, and aligning teams to outcomes and capacity.
• Improve product development processes to help the organization deliver better product outcomes—even when it requires challenging the status quo and driving change through resistance.
• Coordinate with Product Marketing to support go-to-market activities: pricing, positioning, training, enablement, and collateral development.
• Serve as a thought leader internally and externally, representing Iodine’s product direction in client meetings and industry events.

• Bachelor’s degree in a relevant field required;
  Master’s degree/MBA preferred (healthcare, business, computer science, or related).
• 7–10 years of product management experience, ideally in healthcare or healthcare technology.
• Track record of successfully launching and optimizing multiple products, preferably in complex enterprise environments.
• Strong understanding of the U.S. healthcare system, particularly hospital revenue cycle, CDI, coding, and/or quality reporting.
• Experience building software solutions that leverage machine learning, natural language processing, and AI.
• Highly analytical; comfortable partnering deeply with data science and engineering leaders.
• Strong stakeholder management skills with demonstrated ability to influence across functions and levels (including executive stakeholders).
• Experience with the software development lifecycle, including user stories, product requirements, and backlog refinement.
• Experience constructing business cases for product initiatives and making investment/ROI tradeoffs.
• Previous work with clinical decision support, autonomous coding, or CAC tools.
• Knowledge of HL7, FHIR, and healthcare interoperability; familiarity with Epic, Cerner, or other major EHRs.
• Ability to travel up to 10% as necessary.

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and…