Hardware Logistics Manager

Hardware Logistics Manager

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At Rinsed, we are building software to run the $15bn Car Wash industry. We’re a B2B SaaS company, providing car washes with all the tools they need to transition to a subscription model. Modern car washes are fully‑automated tunnels that can wash over 200 cars/hr, and they are moving from selling single washes to all‑you‑can‑wash subscriptions. We are giving this $15bn underserved market the tools to manage and grow their subscription revenue.

We are a small team, who just raised our Series B from VMG Technology in addition to our Series A from Founder's Fund and Bedrock Capital. We are currently installed at over 3,000 car washes nationally helping to manage more than 8 million car wash memberships. What we've built so far is just the beginning. Get to be part of the founding DNA of building a great product, a great culture, and a great company!

This Hardware Logistics Manager owns the end‑to‑end logistics, lifecycle, and operational execution of Rinsed’s tablet hardware program. This role ensures hardware is procured, staged, shipped, deployed, supported, and replaced efficiently and  position is primarily focused on logistics, vendor coordination, inventory management, and process optimization, with light ownership of Mobile Device Management to support secure and consistent deployments. This role partners closely with internal teams and external vendors to deliver a dependable, scalable hardware experience in a fast‑paced, evolving environment.

• Manage and Optimize Tablet Hardware Operations:
  Develop and execute operational plans for the full tablet hardware lifecycle, including procurement, inventory management, staging, shipping, deployment, repairs, and replacements, ensuring timely delivery and minimal downtime.
• Hardware Lifecycle and Inventory Ownership:
  Own inventory tracking, forecasting, and replacement planning to support new deployments and ongoing customer needs without overstocking or shortages.
• Mobile Device Management:
  Provide operational oversight of the MDM system (Esper) to support device enrollment, basic configuration, and compliance. Partner with Engineering and Support on deeper MDM strategy and technical changes as needed.
• Vendor and Partner Relationship Management:
  Build and manage relationships with hardware, logistics, and connectivity vendors to ensure accountability, efficiency, cost control, and reliable delivery.
• Documentation and Process Enablement:
  Create and maintain clear documentation for hardware logistics workflows, inventory handling, returns, and troubleshooting to support internal and external teams and enable consistent execution at scale.
• Cross‑Functional
  
  Collaboration:
  
  Collaborate with Implementation, Support, Customer Success, and Operations teams to proactively identify and resolve hardware‑related challenges and improve field performance.
• Customer Support:
  Assist with hardware‑related customer escalations as needed, including tablet setup, replacements, and logistics coordination, providing clear and timely solutions with empathy and professionalism.
• Project Leadership and Continuous Improvement:
  Lead hardware initiatives, track operational metrics, and identify opportunities to improve efficiency, reliability, and scalability.
• Team Enablement and Mentorship:
  Act as the subject matter expert for hardware logistics and lifecycle processes. Train team members, share best practices, and foster a culture of accountability and operational excellence.

• Experience managing hardware logistics, inventory, and device lifecycle operations using inventory, asset tracking, or ERP systems.
• Familiarity with tablet hardware and basic MDM concepts.
• Strong project management and organizational skills.
• Vendor management and operational negotiation experience.
• Excellent communication skills and a customer‑focused mindset.
• Analytical thinker with attention to detail and a bias toward problem‑solving.
• Adaptable and comfortable operating in a fast‑paced, evolving startup environment.
• Experience defining and tracking…