Operations Associate – Customer Accounts

Operations Associate – Customer Accounts

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Job Title
:
Operations Associate – Customer Accounts

Hours
:
Full Time

Reports To
:
Head of Field Operations

Company overview
:
Deploy Surveillance is a leading mobile surveillance provider through delivering end-to-end surveillance services including hardware deployment and set up, repair, and support for our customer accounts across the country. Our fast-paced environment emphasizes reliability, problem solving, and continuous improvement. We value detail-oriented, adaptable team members who thrive on customer-centric service and field-based execution.

Role summary
:
Operations Intern is responsible for end-to-end support of customer accounts from initial camera and account setup and hardware deployment, managing asset tracking, to on-site maintenance planning and follow up, repair planning, and ongoing fleet hardware management. The role requires strong organizational skills, technical aptitude, and the ability to manage changing priorities in a dynamic field environment. This position reports to the Head of Field Operations and collaborates with Program Management, Accounting, Production Teams, Logistics, and Account Management teams.

Key responsibilities

Customer account setup and onboarding

• Establish and verify customer profiles, service levels, and access permissions in internal systems.
• Gather and document customer requirements, network settings, site diagrams, and asset lists.
• Coordinate with sales and account management to ensure accurate scope, and service expectations.

Hardware deployment and installation

• Plan, schedule, and facilitate on-site or remote hardware deployments for mobile surveillance fleets.
• Configure, remote test surveillance of devices, sensors, networking equipment.
• Ensure deployments meet security, regulatory, and Production guidelines; document configurations and as-built records.

Repairs and preventive maintenance

• Remote troubleshoot and diagnose hardware faults for deployed hardware; schedule repairs and coordinate escalations with the Production team.
• Schedule preventive maintenance, database inventory audits, and lifecycle management for deployed assets.
• Create and follow service tickets, capturing root cause analysis, corrective actions, and parts usage.

Customer support and service delivery

• Serve as a point of contact for field-related customer inquiries related to hardware and deployments.
• Escalate issues as needed, ensuring timely updates to customers and internal stakeholders.
• Coordinate with Field Service Specialists to restore service quickly.

Fleet hardware management and records

• Maintain accurate records of all deployed hardware, configurations, warranties, and maintenance history.
• Manage inventory reconciliation and lifecycle planning for customer fleets.
• Generate and maintain documentation, reports, and dashboards for customers and internal teams.

Qualifications and skills

• Education:
  
  Concurrent enrollment in an accredited college/university program in a Business, Engineering, Information Technology, Logistics, or a related field preferred with 1 year of classes completed.
• Technical aptitude: working knowledge of AV, networking, power systems, and surveillance hardware a plus; basic IT literacy for configuring devices and entering data accurately.
• Data management:
  Proficient in data entry, asset management, ticketing systems, and CRM tools; excellent attention to detail.
• Problem-solving:
  Demonstrated ability to diagnose issues, think critically, and implement effective solutions under time pressure.
• Communication:
  Excellent verbal and written communication; capable of presenting technical information to non-technical stakeholders.
• Organizational skills:
  Self-starter with the ability to manage multiple active projects, prioritize tasks, and meet deadlines.
• Customer service mindset:
  Customer-focused with a professional, service-oriented approach.

Compensation and benefits

• Competitive wage commensurate with experience
• Health, dental, and vision coverage
• Paid time off and holidays

Internship

Full-time

Management and Manufacturing

Security and Investigations