Implementation Specialist

Mission

Guide new customers through a personalized onboarding journey that addresses their unique pain points, drives adoption of core features, and empowers them with the tools and knowledge to implement Job Nimbus into their business operations.

• Deliver high-impact implementation experiences for new Job Nimbus customers
• Guide customers through the implementation journey from kickoff to completion
• Lead live walkthroughs, product training, and hands-on onboarding sessions tailored to each customer
• Drive adoption by connecting product features to each customer’s goals and workflows
• Track implementation progress, manage tasks and pipeline, and ensure timely follow-ups
• Manage multiple implementation projects simultaneously in a fast‑paced environment
• Maintain detailed CRM and implementation pipeline hygiene
• Collaborate with Sales, Support, and Customer Success to ensure seamless handoffs and long‑term success

• Proven success in a customer implementation, account management, or project‑based implementation role
• Strong communication and presentation skills that adapt to different personalities and technical comfort levels
• Organized and detail‑oriented, with excellent follow‑through on tasks
• Able to manage multiple projects without dropping the ball
• Technically curious and comfortable learning software tools (Job Nimbus, Hub Spot, etc.)
• Confident in leading customer training sessions and live demos
• Home Exteriors or contracting industry experience a plus

• Extreme Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.
• Customer Obsessed. Everything we build should leave our customers saying, “Aw dip. This team is off the charts cool.”
• Proactive Learning. You continuously grow, adapt, and evolve your skills.
• Team Commitment. You collaborate, communicate, and care deeply about collective success.
• Self Awareness. You know your strengths, recognize your gaps, and build support around you.

Mentor (Hit us up to get more information)

Job Nimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email