Customer Success Manager - SMB; Automotive

Overview

AI Customer Success Manager - SMB (Automotive) – Lehi, Utah

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Podium captures and converts leads 24/7, driving both new business and repeat customers.

Podium has crossed $100M in AI Agent ARR and deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business. We’ve been recognized for our AI implementations and business impact, and we hire exceptional people who grow and make an impact.

Our operating principles guide daily behavior and ensure we hire people who will thrive  you’re hungry for growth and ready to get to work, you’ll find a great place to learn and accelerate your career.

• Serve as the primary post-sales point of contact for a variety of small business customers
• Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of Podium products
• Help customers achieve maximum value from products and achieve business objectives
• Identify opportunities for upselling and cross-selling within existing accounts
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention
• Develop a deep understanding of each customers business objectives and industry challenges; regularly conduct check-ins to assess satisfaction, identify opportunities for improvement, and offer solutions to optimize usage
• Act as the primary point of contact for customer inquiries, issues, and escalations; proactively address potential challenges to ensure a seamless experience
• Develop strong relationships with customers and become a trusted advisor; relay feedback to product and engineering teams to drive continuous improvement

• 1+ years in a customer-facing role (e.g., Customer Success Manager, Account Manager, or Client Services Manager), preferably in software or SaaS
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
• Strong communication and interpersonal skills to build rapport with customers at all levels
• Excellent problem-solving and analytical abilities to address customer challenges
• Technically adept and able to grasp complex software concepts quickly
• Empathetic and customer-centric mindset, committed to driving customer success
• Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals
• Collaborative team player with the ability to work cross-functionally to achieve objectives

• A growth-oriented approach to AI and an understanding of how it will reshape work and business operations
• Experience with customer success platforms and tools
• Familiarity with CRM and customer support software
• Knowledge of online reputation management and customer feedback processes
• Benefits:
  Life insurance, disability coverage, paid family leave, fertility benefits, and generous vacation
• Excellent medical, dental, and vision benefits
• 401k Plan
• Company perks including swag drops and Podium gear

Podium is an equal opportunity employer. Podium provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.