Customer Success Manager

Annie is a digital (AI) employee built specifically for dental practices to help with the tedious admin work of running an office. Annie can answer calls, schedule overdue patients, complete tasks, and gives office managers and dentists the peace of mind that patients are being taken care of without the burnout.

Although Annie’s foundation is innately tied to AI, the product is so much more. We pride ourselves on emphasizing the benefits of AI without the hype, and building a true product that provides a tangible ROI to our customers. To date, our "AI Coworker" has generated $3M+ In revenue for our customers.

We are a startup. We work fast, we work hard, we have fun, and we are committed to making a champion product. Every member of our team is essential to making the company work.

As a Customer Success Manager, you’ll own the end-to-end customer journey — from onboarding and implementation through ongoing success and support. You’ll partner closely with new and existing customers to ensure a smooth launch, rapid adoption, and sustained value from our platform. This role blends technical execution, proactive relationship management, and customer advocacy. Your job is to build champions for Annie.

• Onboard and Implement: Lead new customer onboarding, configure accounts, and guide initial setup to ensure a seamless go-live experience.
• Support and Troubleshoot: Act as a trusted point of contact for customer questions or issues, ensuring timely and empathetic resolutions.
• Drive Success: Monitor customer health and usage, identify opportunities to deepen adoption, and proactively prevent churn.
• Collaborate Cross-Functionally: Work with Product, Sales, and Operations to surface customer insights, improve processes, and enhance the overall customer experience.
• Advocate for Customers: Represent the voice of the customer internally to influence roadmap priorities and improvements.

We’re looking for someone who is excited about the idea of ownership. We move fast, and this role will have a direct impact on our company’s growth and success. You’ll be the go-to person for new customers, guiding them through setup and addressing any issues that come up. Some things we'll be looking for:

• You thrive in a fast-paced environment and enjoy the hustle of building.
• You’re proactive, resourceful, and comfortable juggling multiple responsibilities.
• You have great communication skills and genuinely enjoy helping people.
• You’re excited by the chance to influence how we build our success/support function from the ground up.
• You’re not afraid to try new things, learn quickly, and pivot when needed.
• You’re a team player, understanding when to put the needs of the business first.