Customer Support Representative

Customer Support Representative

Location:

Salt Lake City Region / Remote

About Us: At , we’re passionate about delivering exceptional products and experiences to our customers. As a leading e-commerce company, we strive to connect people with the trampoline products they love, while fostering a dynamic and collaborative work environment.

Join our team as a customer support rep and help our customers in all stages of their order, including pre‑ and post‑purchase. In this role, you’ll leverage your customer service expertise to connect with potential customers, showcase our diverse range of products, and contribute to our continued growth.

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Analyze customer needs and provide appropriate solutions and information
• Present and promote our e‑commerce offerings, addressing customer inquiries
• Provide recommendations and guidance to enhance the customer experience
• Stay up‑to‑date with product knowledge and company policies
• Assist customers with post‑purchase inquiries and resolve any issues promptly
• Understand product assembly instructions and effectively communicate with customers

• Excellent verbal and written communication skills
• Previous experience in sales, e‑commerce sales or customer service is advantageous
• Background in landscaping or trampolines is beneficial, but not required
• Comfortable navigating e‑commerce platforms and understanding user behavior
• Ability to handle difficult or irate customers with patience and professionalism
• Goal‑oriented with a proven track record of meeting or exceeding targets
• Tech‑savvy with the ability to quickly learn new tools and technologies
• Familiarity with CRM systems and online chat platforms
• Competitive hourly rate
• Ongoing training in e‑commerce trends and customer service strategies
• Advancement opportunities within our rapidly expanding company
• Vibrant and inclusive work culture that values innovation and teamwork