Founding Client Support Lead

Job Overview

We’re looking for our Founding Product Support Lead to interface with customers, document Zaymo’s product, and recommend product direction. This is a high‑impact role where you’ll act as the voice of the customer, the only steward of our knowledge base, and a partner to product as we scale.

You’ll work directly to the CEO and build this role from scratch. If you want to join a fast‑growing startup, shape the support function from day one, and quickly grow your influence over time, this is for you. This role can turn into a role in product or customer experience as the company grows.

At Zaymo, we’re building the future of e‑commerce communication. We help brands turn email into a shoppable, personalized experience with no engineers required. Tens of millions of shoppers interact with Zaymo‑powered emails every month.

Zaymo is backed by investors like Y Combinator, the co‑founder of You Tube, and others.

• 🚀 Rapid Growth:
  We’ve grown 20% monthly over the last 12 months
• 🛠️ Excellent Team:
  Ex. Harvard, Cornell, NASA, Route, Weave (YC W14), Levo (YC S22)
• ⚖️ Great risk‑reward profile: $1.5M ARR means it’s early enough to ride a lot of growth but late enough there is repeatable success and lots of momentum

• Owning most of the frontline customer experience once a customer is live
• Improving the AI support agent
• Owning the customer‑facing knowledge base
• Quickly becoming the most knowledgeable person about Zaymo’s product
• Advocating for customer needs by influencing product decisions

• You love to build. You may want to found a startup someday. You are comfortable with the ambiguity that comes from being the first person in your role.
• You can think clearly, write well, and you have strong interpersonal skills.
• While you are good at working with people, you can put your head down and learn to automate the customer experience for our lower‑tier customers.
• You have enough empathy and intuition to feel what the market demands and recommend features to the product team.

• Base: $50,000 – $70,000 per year
• Bonus: $10,000 performance bonus

This role is in‑office in Lehi, UT. Do not apply if you are not willing to work in‑person in Lehi, UT.

Entry level

Full‑time

Other

Software Development

Questions? Reach out to