Head of Legal AI Value and Enablement

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Net Documents is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

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Net Documents is seeking a Head of AI Value & GTM Enablement plays a critical leadership role in scaling adoption and value realization of Net Documents’ AI platform, including ndMAX. This role manages and develops a team of Legal Solutions Directors (former practicing attorneys and legal operations leaders), while partnering cross‑functionally with Sales, Product, Marketing, and Customer Success to drive adoption, retention, and growth.

The Head of AI Value & GTM Enablement is accountable not only for individual customer success outcomes, but also for building repeatable adoption frameworks, improving enablement programs, and amplifying Net Documents’ go‑to‑market impact through legal subject‑matter expertise.

• Lead, coach, and develop a team of Legal Solutions Directors and legal subject‑matter experts
• Set clear performance expectations tied to customer adoption, value realization, and retention outcomes
• Build scalable engagement models that allow the team to support customers efficiently while maintaining high‑impact executive relationships
• Partner with leadership on hiring, onboarding, and continuous enablement of Legal Solutions Director talent

• Oversee customer‑facing engagements focused on defining high‑value AI use cases, workflow transformation, and change management
• Ensure consistent value‑engineering methodologies are applied across accounts to accelerate time‑to‑value and drive sustained usage
• Act as an escalation point for complex adoption challenges with strategic customers
• Partner with Customer Success and Services leadership to align adoption plans with renewal and expansion goals

• Own the strategy and execution for AI adoption training, including live training, office hours, and scalable digital content
• Collaborate with internal teams and external partners to develop repeatable training curricula tailored to legal personas and practice areas
• Ensure training programs directly address behavioral change, workflow integration, and real‑world legal use cases
• Continuously refine enablement content based on customer…