Sr. Program Specialist, Field & Supply Chain Operations

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

The Senior Program Specialist is a strategic execution partner embedded within Field and Supply Chain Operations, aligned directly to senior business unit leaders. This role exists to bring structure, momentum, and follow-through to the operating rhythms, programs, and cross‑functional initiatives that keep the organization running effectively.

Senior Program Specialists do not "own the business," but they enable leaders to run it well by organizing priorities, preparing forums, managing programs, and ensuring work moves from intent to execution. They operate at the intersection of strategy, operations, and delivery, balancing day‑to‑day operational support with project‑based work tied to key business objectives.

This role requires strong judgment, executive presence, and the ability to work independently in a fast‑moving, matrixed environment.

• Business Unit Alignment & Operating Rhythm
  • Serve as the primary program and operations partner to assigned Field or Supply Chain leaders.
  • Support core operating rhythms, including:
  • Weekly, monthly, and quarterly business reviews
  • Leadership meetings, staff meetings, and organizational forums
  • Planning cycles, goal tracking, and performance reviews
  • Prepare agendas, pre‑reads, run‑of‑show documents, executive‑ready presentations, and post‑meeting action tracking to ensure meetings are effective and outcomes are clear.
  • Drive follow‑through on commitments, decisions, and action items, escalating risks or gaps as needed.
• Program & Initiative Support
  • Support the execution of operational programs and initiatives aligned to business priorities (e.g., readiness efforts, process improvements, capability building, operational launches).
  • Partner with leaders to clarify scope, objectives, timelines, and success measures.
  • Coordinate cross‑functional contributors, ensuring dependencies are understood and work stays on track.
  • Maintain program plans, milestones, and status updates; communicate progress clearly to stakeholders through written updates and presentation materials.
  • Identify risks, tradeoffs, and resourcing constraints early and help leaders navigate them.
• Project Support
  • Provide project support across a portfolio of initiatives, ranging from short‑term efforts to multi‑phase programs.
  • Apply disciplined program management practices (planning, tracking, documentation) without over‑engineering.
  • Support intake, prioritization, and sequencing of work to align with capacity and business goals.
  • Partner closely with Program Managers or PMO resources when initiatives require deeper project rigor.
• Operational Excellence & Enablement
  • Create structure where ambiguity exists, organizing work, clarifying ownership, and improving visibility.
  • Develop templates, tools, and lightweight processes (including presentation templates) that improve consistency and efficiency across the organization.
  • Support change management by helping leaders communicate priorities, decisions, and expectations clearly.
  • Capture lessons learned and best practices to improve how programs and operating rhythms run over time.

• Strong organizational and prioritization skills; able to manage multiple work streams simultaneously.
• High level of written and verbal communication, including comfort working with senior leaders.
• Ability to translate strategic direction into executable plans and clear, compelling materials.
• Sound judgment and discretion when handling sensitive information.
• Comfort operating in ambiguity; proactive, solutions‑oriented mindset.
• Strong cross‑functional collaboration skills and ability to influence without authority.
• Advanced proficiency with…