Reverse Logistics Program Manager

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, , , eBay, Tmall, Tik Tok Shop, JD, and Mercado Libre.

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Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We are hiring for a Reverse Logistics Program Manager. As Pattern evolves, the demand for a robust returns and recovery program rapidly increases. This role will play a critical part in strengthening our recovery logistics, will own our non-new sales channels, and optimize our reverse logistics supply chain funnel end-to-end. This is a full-time role and will work a hybrid schedule based in Lehi, UT.

• Establish, improve, and own process health across the entire reverse logistics supply chain, and enhance the team’s ability to deliver consistent outcomes for brands and customers
• Handle multiple projects simultaneously, including routing optimization, managing internal WMS systems, tracking analytics to improve efficiencies, and coordinating return to vendor (RTV) processes and projects
• Serve as an analyst for Operations performance, utilizing strong analytical skills
• Build strong partnerships with multiple teams and external support partners to launch new recovery outlets
• Lead and participate in cross-functional collaboration across supply chain, finance, and operations to protect assets, optimize recovery, and advance waste-reduction initiatives
• Engage regularly with key stakeholders to manage recovery projects, address risks, and resolve operational issues
• Harden our reporting and procedure capabilities by identifying blind spots and implementing scalable solutions

• 3-5 years of applicable experience, Reverse Logistics experience a plus
• Bachelor’s degree - Supply Chain Management, Finance, Mathematics a plus
• Ability to build processes from the ground up, being scrappy and self-sufficient where needed
• Accountability and a strong drive to proactively chase opportunities and improvements
• Elite communication skills and the ability to break down and explain complex issues to internal and external stakeholders
• Strong analytical and data management skills, SQL a plus
• Ability to gather, analyze, and make conclusions from often fragmented data
• A high degree of self management and planning to set goals, create inventive KPIs, and the objectives to achieve them
• Comfort working cross-functionally across many departments and disciplines
• Continuous improvement, or quantifiable improvement results in throughput and recovery

• Proactive identification of opportunities, as well as potential issues and their resolution
• Consistent creation of new processes, and continuous improvement of existing processes
• Consistent contribution to the enhancement of reporting structures
• Effective communication and collaboration with internal and external stakeholders

• As a Reverse Logistics Program Manager on the Operations team, you'll have the opportunity to lay the foundation for excellence for reverse logistics for Pattern. This role will rapidly grow and evolve as we…