Service Pipeline Specialist; Bilingual: Spanish

Position: Service Pipeline Specialist (Bilingual: Spanish/English Required)
Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life.

And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

** Overview*
* The Field Service Coordinator is responsible for coordinating effective execution of field service work through branch and partner relationships. Customer obsession, excellent communication and a desire to succeed are critical person characteristics for success.

** Responsibilities*
* + Serve as the primary point of contact for assigned service partners or branch

+ Own and develop partner or branch relationships including weekly/monthly reviews, utilization and workload management, process updates and identification and resolution of specific market and process issues

+ Work to pursue and achieve tactical or strategic objectives pertaining to the overall vision and assist in the execution of work necessary to meet short term objectives

+ Lead selected program based projects that require cross-functional engagement with key staff across the organization and external stakeholders

+ Launch initiatives that increase revenue or decrease operations costs by strategically analyzing, defining and implementing key projects

+ Drive expanded business opportunities, programmatic growth and innovation​

+ Complete individual customer projects

+ Resolve field service escalations to resolution

+ Solve escalated tech support questions and provide recommendations on how to mitigate in the future

+ Track and provide feedback loop to Partner or Branch to reduce future escalations

+ Close out escalated tasks as assigned​

+ Review and approve Service Partner and sub-contractor quotes

+ Initiate and close out Insurance claims

+ Oversee service territory set up in Scheduling Software Tool

+ On-boarding of new Partners, Branches and Service Technicians

+ Deliver on-going training to existing Partners, Branches and Service technicians

+ Off-boarding of and continued management of Partners

** Qualifications*
* + Spanish language fluency is required

+ Bachelor's Degree in a technical area of study or significant related experience or training required

+ Minimum of 1 - 3 years relevant work experience

+ Partner and/or project management experience

+ Excellent written and verbal communication skills

+ Excellent organizational skills

+ Proactive, energetic and self-motivated

+ Residential solar experience preferred

+ Applied knowledge of business metrics

+ Must a self-starter, take on various duties and be able to take initiative when needed

+ Independently manage day-to-day activities

+ Detail oriented, accurate and poised under pressure

+ Strong relationship management skills

+ Experience in PowerPoint, Word and Excel

+ Strong CRM experience, preferably Salesforce

+ Proven track record of success in being a member of highly-effective teams and interpersonal relationship while steadfastly pushing self and others for results

+ A roll-up-the-sleeves approach; someone who is able to think quickly and creatively and is results-driven complemented by appropriate process orientation

+ An excellent time manager, able to balance multiple projects and priorities on a variety of issues, initiatives and objectives concurrently

+ A person who identifies potential conflicts at early stages and seeks win-win solutions if possible

+ Ability to work independently and closely with other members of department and project team

+ Strong written and oral communication, analytical, and interpersonal skills

** Recruiter:*
* Elisa Nunez ()

_Please note that the compensation information is made in good faith for this position only_…