Customer Success Manager

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, , , eBay, Tmall, Tik Tok Shop, JD, and Mercado Libre.

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Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best‑led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Pattern is currently seeking a results‑driven Customer Success Manager. As a results‑driven Customer Success Manager at Pattern, you will drive client success and platform adoption by serving as a strategic industry thought leader in advertising. In this role, you will leverage ongoing product and technology developments to support specific client objectives while collaborating with team members to manage short‑term account plans centered on direct response marketing.

This full‑time role is based in Lehi, UT, with a flexible hybrid schedule.

• Client Management
• Portfolio Growth:
  Manage a dedicated portfolio of up to 10 clients, providing comprehensive training and support to ensure sustained business growth.
• Strategic
  
  Education:
  
  Actively educate clients on the latest Meta and Google Ads features, tactics, and strategies to keep them ahead of industry trends.
• Success Advocacy:
  Develop compelling case studies that highlight customer success and the efficacy of Pattern’s strategies.
• Retention:
  Retain 100% of all business and revenue within your assigned portfolio.
• Account Expansion:
  Proactively identify and manage high‑potential small clients within the Core service to help them scale their operations.

• Cross‑functional Collaboration
• Sales Enablement:
  Support the Commercial team during the sales process by performing platform demos and providing strategic consultation for prospective clients.
• Thought Leadership Content:
  Contribute expertise to company events, blogs, and other marketing channels to enhance Pattern’s industry presence.

• Operational Support
• Talent Acquisition:
  Assist in the interviewing process for candidates across the Commercial team to ensure high‑quality hiring standards.

• Key Success Indicators
• Platform Knowledge and Demonstration:
  The ability to effectively use and demonstrate the platform’s features to clients.
• Data and Analytical
  
  Skills:
  
  The ability to deliver catalog analysis and derive insights from the platform.
• Feedback Implementation:
  The ability to take, learn from, and act on feedback.

• Must‑haves:
• Bachelors Degree.
• 1‑2 years experience working in digital media or performance marketing field.
• Previous client‑facing/management experience.
• Good communication/presentation skills, being able to communicate to clients.
• Goal‑oriented and able to adapt to a fast‑paced environment.
• Fluent in English.

• Nice‑to‑haves:
• Knowledge of other languages from the region.

• You are friendly, trustworthy, and a high‑performer.
• You follow through and fast.
• You wow customers time and time again and build immense trust quickly.
  
  You bring smart solutions to problems and engagements.
• You give 100% and always go the extra‑mile.
• You actively volunteer and participate in group collaborations.
• You take full ownership of your projects to completion.
• You proactively identify areas of opportunity and work to…