Front Desk Receptionist​/Insurance Coordinator

The Front Desk Receptionist/Insurance Coordinator assists patients with insurance benefits and communicates with insurance companies regarding claims. Works with patients to resolve financial challenges and maintains a healthy aging accounts receivable. Schedule appointments and be able to answer dental related questions. Work efficiently on a team.

• Monitor and follow-up on outstanding claims
• Make collection calls
• Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
• Handle all inquiries concerning insurance daily
• Knowledge of English composition, grammar, spelling, and punctuation
• Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)
• Ability to maintain composure and professionalism when exposed to stressful situations
• Ability to work cooperatively with management, staff, and patients
• Ability to prioritize, organize, and complete tasks in a timely and independent manner
• Ability to accept constructive criticism
• Meeting and greeting clients.
• Keeping the reception area tidy.
• Answering and forwarding phone calls.