Dutch Customer Support Agent – Lisbon - On-site

Location: LACS Santos, Lisbon – On-site
Start Date: 16 February 2026
Schedule: Rotative shift system – Monday to Saturday, 08:00–20:00
Contract Type: Full-time
Language Requirements: Dutch (native or fluent) + English minimum B2 level

We are hiring Dutch-speaking Customer Support Representatives for a global Video Streaming Platform project. You will be responsible for handling customer inquiries, providing technical and account support, and ensuring a high-quality customer experience across multiple communication channels.

Dutch native/fluent speaker
English minimum B2 level (mandatory)
With or without experience
Customer-oriented mindset
Ability to work rotating shifts

• EU
• EU Residence Card
• Certificate of Protection (issued after March 2022)

Base salary (without experience): 14,000€ gross/year

Paid training
International working environment

For candidates moving from outside Continental Portugal:

Full bureaucratic support (NIF & NISS)
Housing assistance according to candidate needs
Relocation bonus: 2,500€ gross (paid with first payroll cycle)

For candidates already in Portugal (100km+ from Lisbon):

Interested candidates are welcome to apply with their CVs in English.