Field Service Representative

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused and passionate about the work they do.
They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices and laptops for daily professional use.

This opportunity is a site‑based position with occasional non‑standard hours. It includes a 40‑hour guarantee (+overtime), with most work occurring at customer sites.

This Field Service Representative position is within our U.S. Services business, focusing on servicing equipment that supports power distribution and critical power infrastructure.

• Pre‑site, startup, repair, preventive maintenance and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support and District Service teams
• Completion of field service reports, expense reports, preventive maintenance data sheets and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

• Travel throughout the region for local customer support or even country‑wide travel, including overnight travel by vehicle or air
• Assist senior technicians and support Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training at our brand‑new state‑of‑the‑art training facility in Dallas, TX with all expenses paid. After each training visit, you’ll continue with online training and will be paired with a local area mentor for on‑the‑job training and to continue your onboarding journey with us.

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leave, 401(k) + match, well‑being programs, holidays and paid time off, military leave benefits and more. Learn more about working with us: http://

• Associate’s degree, trade/vocational certification, military training or similar experience in electrical‑related disciplines
• Ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, and various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS (uninterruptible power supply (UPS) systems, power distribution and switch gear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro‑mechanical or electronics related equipment)
• 2+ years in Field Services or equivalent industry experience
• Good safety practices and adherence to company safety procedures/policies (lock‑out tag‑out, compliance with all safety programs, timely completion of safety‑related trainings)
• Ability to identify hazards present in the work area and report all safety matters, incidents and near‑misses to management or safety representative
• NFPA‑70E or OSHA experience preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings and operation manuals
• Ability to write service reports, correspondence and procedures, effectively present information and respond to customer questions
• Physical tasks including bending, stooping and lifting and carrying items…