Seasonal​/Temporary Cashier - Leesburg, VA,

Seasonal/Temporary Cashier

Coach

Leesburg, VA, US

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must assess the store environment, understand customer needs, and match their service appropriately.

• Creating a lasting impression: greeting the customer with a smile and eye contact, offering your name, interacting genuinely and naturally, acting as an ambassador to the Insider Program.
• Engaging the customer in verbal and non‑verbal conversation at Cashwrap and while in line (when no Cashwrap Supervisor or Line Leader).
• Reading cues and determining customer needs.
• Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality.
• Perform cashier end of shift audits in partnership with store management.
• Verify, approve and complete return process in accordance with policy.
• Ensure repairs are processed in accordance with policy in partnership with management.
• Ensure all damaged/scrap returns are labeled and ticketed in partnership with management.
• Assist in training and development of Cashiers in partnership with management.
• Monitor and report any equipment issues to management.
• Maintain Cashwrap organization and cleanliness.
• Suggest multiple add‑ons and sell gift cards.
• Maintain media and cash accurately and in compliance with policy.
• Deliver product purchases to the customer appropriately.

• Polite and friendly, positive attitude and energy, takes ownership of role.
• High level of personal and professional integrity, appropriate sense of urgency.
• Remains balanced, focused and composure under pressure.
• Aware of environment at all times (customer, other employees, suspicious behaviors).
• Comfortable with technology and willing to learn new technology‑based procedures.
• Basic computer system operations.
• Handles customer concerns and answers questions appropriately.
• Partners with management appropriately on customer issues.
• Multitasks and prioritizes, adapts to each customer’s style, works efficiently without compromising service.
• Speaks knowledgeably with confidence about product, communicates clearly to a wide variety of customers and overcomes language barriers.
• Impacts customer decisions.
• Knows when to be flexible and switch gears, knows store policies and procedures, supports porter program policies.

• Experience:
  
  1–3 years of previous cashier experience in a luxury retail service environment preferred; current knowledge of fashion trends and competition.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet); use walkie‑talkie; understand and read price and product release sheets.
• Schedule:
  
  Ability to work a flexible schedule to meet business needs, including nights, weekends, busy seasons, and high traffic days such as day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.

Note:

This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others.
• Creativity
  :
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
• Customer Focus
  :
  Dedicated to meeting expectations of customers; maintains effective relationships.
• Dealing with Ambiguity
  :
  Handles change, shifts gears…