Retail Associate

Retail Associate – Ross Stores, Inc.

Ross Stores, Inc. is a leading off‑price retailer with more than 2,200 stores. As a Retail Associate, you will create a fun and exciting treasure‑hunt experience for customers while delivering excellent service and maintaining store appearance and safety.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve challenges and find the right solution.
• Diversity and Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us.

• Provide friendly, courteous service, greeting customers and offering assistance.
• Maintain a clean, organized, and safe sales floor; enforce safety rules and report hazards.
• Assist with customer inquiries, register transactions, and merchandising tasks.
• Perform cleaning duties (sweeping, mopping, dusting, replenishing supplies, etc.).
• Execute loss prevention practices and manage merchandise disposition.
• Adhere to cash handling, brand, and company policies.
• React promptly to customer service calls and resolve issues in a professional manner.
• Show integrity and protect confidential information and cash.
• Execute daily store tasks such as sizing, recovery, and merchandising per company standards.
• Support brand presentation and uphold the Ross brand at all times.

• Manage work processes
• Business Acumen
• Plan, align, and prioritize
• Build talent
• Collaborate
• Lead by example
• Communicate effectively
• Ensure accountability and execution

• Friendly, respectful, and cooperative communication with customers, associates, and leadership.
• Basic mathematical skills for retail transactions.

• Use store equipment, including PDTs, registers, and PCs.
• Stand, walk, and move around the store up to 100% of working time.
• Bend, squat, kneel, climb, lift, and reach regularly.
• Occasionally push, pull, and lift more than 25 lbs; stockroom shifts may require >20 lbs.
• Use janitorial equipment, rolling racks, ladders, and other supplies as needed.

None

Mid‑Senior Level

Full‑time

Sales and Business Development

Retail

This job description summarizes the primary duties and responsibilities. It is not intended to be a comprehensive or all‑inclusive listing. Contents may change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religion, creed, age, national origin, ancestry, physical, mental, or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), veteran status, military status, marital or registered domestic partnership status, medical conditions, genetic information, gender, gender identity, gender expression, sexual orientation, and any other protected class.